Customized Training & Consulting

Customized Training is the key to increasing your profitability and competitive advantage. The Greater Reading Chamber of Commerce & Industry can design an in-house training program at your facility that combines the knowledge and skills that are specific to your business, industry or workplace.

All of the programs, courses or seminars that are offered at The Chamber can be customized and delivered on-site at your facility. We can also develop, design or combine areas of training to satisfy the diversity and uniqueness of your organization.

Contact our Business Services Team at 610.376.6766 to discuss your training and consulting needs today.

CUSTOMIZED TRAINING

Any of the programs, courses or seminars offered at The Greater Reading Chamber of Commerce & Industry can be customized & offered on-site at your facility.

IMPROVING SUPERVISON AND MANAGEMENT SKILLS

Select from a variety of topics to customize a program that focuses on improving your company supervisors' knowledge and practical skills to deal with tasks, employees and opportunities in the workplace.

LEADWORKERS

There are unique challenges that face employees who lead and give direction to co-workers. This program realizes the issues surrounding the employee who has increased responsibility yet limited authority and who also has to perform the same or similar duties as those they have to guide and influence. Participants will acquire the tools necessary to create and promote a positive productive environment in their workplaces. The group discussion and team-focused exercises will enable attendees to understand and apply concepts in their transition to leadership.

CUSTOMER SERVICE

Designed to train your sales and service personnel to present a professional image and communicate effectively in everyday customer service transactions, as well as in difficult situations. The skills taught address major concerns identified by today's industries. Our customized training includes video vignettes that follow customer transactions in manufacturing, transportation, call centers and more.

DIVERSITY TRAINING

This training is essential for every business competing in Greater Reading's ever evolving marketplace. Managing an increasingly diverse workforce effectively directly impacts productivity. Knowing how to meet, greet, sell, hire, coach, and retain diverse individuals and groups are critical skills. Customized training matches the level of training to your specific needs from as basic as cultural awareness to advanced training that embraces cultural change.

SENSITIVITY AND SEXUAL HARASSMENT

Our program is tailored to your policy and audience (plant/floor employees, supervisors, office staff, managers) to increase the awareness of sensitivity and sexual harassment issues and liabilities in the workplace.

CRITICAL THINKING AND PROBLEM SOLVING SKILLS

In today's fast paced business environment, many employees are faced with increased decision making. Sometimes, there is too much information and it is important to sort out the relevant from the irrelevant.

DiSC-DISCOVERING THE DIFFERENCES

The DiSC Personal Profile System will help you gain a more in depth understanding of yourself and others in your environment for maximum productivity and teamwork in your organization. The DiSC identifies Dominant, Influencing, Steady and Compliant behaviors for all levels of employees within your organization. Understanding style can help improve communications, cooperation, productivity and overall effectiveness of successful company teams and workplaces.

INTERNAL AUDITOR TRAINING

This training will provide effective instruction and practical application of techniques for conducting process-oriented audits of quality management systems, which are designed to meet the requirements of ISO 9001:2000. We use a very practical, learn-by-doing, "live-fire" approach, proven and effective for both novice and lead auditors. Novices will learn the basics of auditing and have an opportunity to practice learned techniques in real situations. Veteran auditors will have an opportunity to examine and discuss methods of conducting process-oriented audits. Both will learn how to audit for process effectiveness.

HEALTH AND SAFETY ISSUES

The Greater Reading Chamber of Commerce & Industry has highly qualified Safety Professionals to assist you in developing and implementing Health and Safety programs to ensure OSHA compliance and reduce lost work cases, home and work related injuries and Workmen's Comp claims. Our experts have proven experience in:

CONSULTING SERVICES

We will gladly work with you to develop the uniqueness of your organization.

BUSINESS GROWTH SERVICES

The Greater Reading Chamber of Commerce & Industry will work side by side with you with a certified Professional Business Advisor (PBA) from Business Growth Services. A PBA will evaluate, strategize, discover and implement solutions that address your growth needs, yielding immediate as well as long-term sustainable benefits. At the heart of The Chamber's PBA assistance is the sincere desire to help your business grow with entry into new markets, developments of new products/services or innovations, acquisition of new customers, or a combination thereof. The PBA will develop a working relationship based on mutual trust and deliver professional services that bring high value to your business. We offer no-cost, no-obligation initial consultant visits in the following areas to help you determine your objectives to achieve your business goals. The Greater Reading Chamber of Commerce & Industry qualifies all of our consultants so you can eliminate the risk of a failed project.

The Business Growth Services team offers:

• Current Business Assessments
• Sales Development
• Strategic Analysis and Development
• Executive Leadership
• Product Development and Innovation

HUMAN RESOURCES

has a highly qualified team of consultants with an average of 20 years experience in the following HR domains:

• Employment Services
• HR Administration
• Labor Employee Relations
• Workforce Re-structuring
• Compensation and Benefits
• Affirmative Action Plans
• Performance Management
• Employee Relations Training
• Safety and Health Service

ENVIRONMENTAL

The Greater Reading Chamber of Commerce & Industry offers Environmental Services that can be customized to meet your needs and budget, from telephone conversations to reviewing your completed reports, or to outsourcing services, we have the resources:

• Auditing and Compliance Programs
• Optimization and Cost Reduction
• Outsourcing or Project Services
• Emergency Planning
• Air, Water, Waste, Health and Safety
• Pollution Prevention Initiatives
• Customized Training Services

PROCESS AND PROFITABILITY IMPROVEMENT

The Greater Reading Chamber of Commerce & Industry has a highly qualified and proven team of Process Improvement and Profitability Specialists to assist you in streamlining your business operations and maximizing your profit.

• LEAN
• Business Process Re-engineering
• Information Control
• Root Cause Analysis
• Process Mapping
• Data Management
• Process/Workspace/ Facility Layout or Redesign
• Critical Thinking and Problem Solving
• ISO 9000/QS9000/ISO 14000
• ISO 13485/CE Stds./AS9100
• SIXSIGMA -Yellow Belt, Green Belt, and Black Belt
• Design of Experiments